Conditions to Ensure Successful Retrieval of Apple Purchases

The conditions you must ensure for a successful retrieval of Apple purchases are as follows:

Firstly, ensure that the Apple ID activated on your device is the same one used for the subscription. You can verify this as follows:

1. Open the device's settings menu (Settings) and then select "iTunes & App Store."
2. The email address associated with this device will be displayed at the top of the page, and it must match the one used for your subscription. If it doesn't match, you'll need to log out of the current email and log back in using the email linked to your Lamsa subscription.
3. After accessing the Apple account used for the subscription, log in again to the "iTunes & App Store" section and tap on the blue Apple ID at the top of the page. Then, select "View Apple ID" and enter your password or use your fingerprint.
4. You will now see "Subscriptions," tap on it to view all the purchases made through this account, including the Lamsa application.

Secondly, ensure that there are no restrictions on subscriptions and retrieval. This can be done by opening the device's settings menu (Settings), then selecting "General" and "Restrictions." Ensure that restrictions are turned off (Off) and not on (On).

Thirdly, verify the accuracy of the time and date by opening the device's settings menu (Settings), selecting "General," then "Date & Time," and enabling "Set Automatically." This option should be turned on and displayed in green.

Lastly, delete the Lamsa app from your device and reinstall it. This will re-establish the connection with your Apple account. Then proceed to retrieve Apple purchases from within the Lamsa app.

If you have confirmed these conditions and are still unable to complete the process, please contact us via email at: [e-mail]. Our technical support team will assist you as quickly as possible.